Frequently Asked Questions
Everything you need to know about our snacks and services.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for food products?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 7 days for a replacement or refund.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our logistics to reach more chocolate and snack lovers worldwide soon.
Are your snacks allergen-friendly?
While we offer many products without gluten or dairy, our facilities process nuts, soy, and wheat. Please refer to the specific ingredient list and allergen warnings on each product page.
How should I store my snacks to maintain freshness?
For optimal taste and texture, store your snacks in a cool, dry place away from direct sunlight. For chocolate-covered items, we recommend keeping them below 70°F.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team.