Returns & Exchanges
At Second Nature Brands, we strive to ensure every snack meets our high standards for quality and freshness. Due to the perishable nature of our products, we cannot accept returns, but we are committed to making it right if your order is damaged or incorrect.
Inspect Your Order
Please examine your package immediately upon arrival to ensure all snacks are present and in perfect condition.
Contact Customer Care
If you receive a damaged or incorrect item, email our support team within 7 days of delivery with your order number and photos of the product.
Review and Approval
Our quality assurance team will review your claim and provide a resolution, which may include a replacement or a refund to your original payment method.
Final Resolution
Once approved, please allow 5-7 business days for refunds to process or for a new tracking number to be issued for your replacement snacks.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing